Video report · July 2026
TVAmadora
TVAmadora report on CLARA, the digital assistant that answers the telephone line of Águas Livres Parish Council.
Watch the reportLocal Government · Águas Livres Parish Council
CLARA
Round-the-clock service for residents, powered by Artificial Intelligence.
The challenge
A parish council receives very different requests every day: general information, certificates, appointments, collection of used furniture, environmental and employment questions. Each contact has to be understood, recorded and handed to the right unit. Águas Livres Parish Council was a national pioneer in introducing a digital assistant for telephone service.
The Synertia response
CLARA answers residents 24 hours a day, faster and more simply. It understands the subject, replies when the information is available and, when a request needs follow-up, creates the record and routes it to the responsible unit — Front Office, Environment, Employment Office or another.
In June 2026, CLARA answered 700 calls, according to figures reported by TVAmadora.
Sources
Official publication · 28 July 2026
Águas Livres Parish Council
The Parish Council presents its round-the-clock telephone service, provided by the CLARA digital assistant.
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